A few weeks ago, I went downtown to an apartment building to help a customer with an AC problem. It’s not unusual to get a call from a customer. Most of the apartment building managers make the tenants pay for repairs on the heating and air conditioning system. I got an odd and strange feeling when I arrived at the address. The whole place looked really sketchy. When I walked up the stairs to the apartment, I got stopped by a couple of guys who weren’t very happy that I was on their turf. They threw my tools over the side of the banister and told me to leave. That was all that needed to happen for me to exit the building and the property. My boss was surprised that type of behavior occurred and he promised that he would call the building supervisor to talk about the tenants. My boss still took another call for an AC repair yesterday and he wanted me to handle the call. I was certainly concerned about going back to the address after the harassment I received last time that I was there. My boss promised that things would be different because I was meeting with the building supervisor. I felt a little better after that. I really don’t think I would have gone to the job if I was meeting a customer for a repair. I ended up going back to the same apartment as before, but this time the building manager escorted me up the stairs and stayed with me until the repair on the air conditioner was completed.