I find it pretty difficult to be nice to a person when they are yelling in my face, but this type of problem does not happen too often. From time to time I will run into a miserable client that does not have the desire to calm down. The other week was the first time in a really long time that I had an irate customer. The woman was very angry about the price that I quoted her for an air conditioning equipment repair… She claimed to have earned a cheaper quote from a totally different A/C maintenance company. I told the woman that I would be willing to adjust our price if I could look at the other estimate. She refused to produce the estimate, so I could not bring down the price of the A/C equipment maintenance any further. The woman called me all sorts of names including a liar, thief, and cheat. After the woman was not going to calm down, I left the address and contacted our boss. The woman called my boss to grumble about the repair that she got and he mentioned the fact that she was yelling and could not produce the other estimate. The lady started yelling at my boss and he politely told her to shut up and stop talking altogether. The client hung up the cellphone and did not call anymore after that. I doubt she ever had another estimate that was cheaper, because the price that I was charging her for the A/C maintenance was well under the national average and I offered her a 10% discount for being a first-time customer.