I find it relatively challenging to be nice to someone when they are yelling in my face, but this genre of problem does not happen particularly often. From time to time I will run into an annoyed customer that does not want to calm down in the least! Last month was the first time in a particularly long time that I had an irate customer. The lady was actually mad about the price that I quoted her for a cooling system repair. She claimed to have acquired a cheaper quote from a different AC repair supplier. I told the lady that I would be willing to adjust my price if I could look at the other estimate. She refused to produce the estimate, so I could not lower the price of the AC device repair any further. The lady called me every name in the book including a liar, thief, plus cheat… After the lady clearly was not going to calm down in the least, I left the address plus reached out to my boss. The lady called my boss to complain about the repair that she acquired plus she mentioned the fact that she was yelling plus could not produce the other estimate. The lady started yelling at my boss plus she politely told her to shut up plus quit talking. The customer hung up the actual phone plus did not call again. I doubt she ever acquired a totally different estimate, because the price that I was charging her for the AC appliance repair was well under the national average plus I gave her a 10% discount for being a first-time customer too.