I have had a service and repair agreement with the HVAC company ever since I bought my new HVAC system ten years ago.
Every time my service is due, I get a reminder from the HVAC company.
They set up my appointments and I don’t need to do anything else. Everything is paid through the service agreement I bought. When the service and repair agreement is about to expire, I get a phone call. They don’t need to tell me how important their agreement is. I already know how much money I have saved on HVAC repairs over the last ten years. I just tell them to use the same bank account they have on record, and sign me up for another two years. Last week, I got a phone call from the HVAC company about my service. They set up the time, and all I had to do was be home for them to come into the house. I heard the service van pull into the driveway at the exact time as he was scheduled to arrive. I watched as he got out of the service van, and I almost didn’t open the door. His clothing was rumpled as if he had slept in them. He looked bleary-eyed and wobbly; like he had just crawled out of bed. When I opened the door, the HVAC tech was slurring his words. I asked if he was all right, and he just stared at me. I showed him where the air conditioning unit was. As soon as he walked away I called the HVAC company. I told them about the man and they seemed concerned. Fifteen minutes later the owner of the HVAC company was there, along with an ambulance.I tried to look for the silver lining.