I gained a call from a client on Monday.
The woman wanted to schedule a full service HVAC tune-up. I got the name of the client plus her cellphone number. At the time I was in the middle of an replacement task plus I could not write down everything. I called the woman back a couple of hours later. I got her full name, cellphone number, address, plus a little bit of information on the problem. The woman was scheduling a service tune-up because she heard a unusual sound coming from the machine. I had a first available appointment for the next day at 9:00 a.m. It was pretty foggy, wet, plus a little rainy that afternoon, so I had some trouble locating the address. The roads on that side of town are not clearly marked. I drove past the road more than two times before I finally recognized the area. Then I had trouble locating the actual house. The number on the beach house was obscured by a tree plus I could not see it. There were only a couple of houses on the road, so it was impossible to tell if that was the right place or not. I was really annoyed plus aggravated by the time I finally got to the client to perform the full service HVAC tune-up. I still did the labor plus did not complain at all, but I told the client to move the tree branches or rest outside next time she calls so I can find the place a bit more easily.