The road was not clearly marked and neither was the house

I received a call from a customer on tuesday.

The woman wanted to schedule a full service HVAC tune-up. I got the name of the customer and her phone number. At the time I was in the middle of an installation job and I couldn’t write down everything. I called the woman back a couple of hours later. I got her full name, phone number, address, and a little bit of information on the problem. The woman was scheduling a service tune-up because she heard a strange sound coming from the machine. I had a first available appointment for the next day at 9:00 a.m. It was pretty foggy, wet, and a little rainy that morning, so I had some trouble locating the address. The roads on that side of town are not clearly marked. I drove past the road three times before I finally recognized the area. Then I had trouble locating the actual house. The number on the house was obscured by a tree and I could not see it. There were only a couple of houses on the road, so it was impossible to tell if that was the right place or not. I was very aggravated and frustrated by the time I finally got to the customer to perform the full service HVAC tune-up. I still did the work and did not complain at all, but I told the customer to move the tree branches or stand outside next time she calls so I can find the place a bit more easily.


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